Privacy Policy

Hoof Bootique is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you when you place an order or register on our web site includes:

- Name
- Address
- Phone Number
- Email Address
- IP Address
- Any other information you choose to send us.

This information is stored on our internal systems. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at

1) Use of personal information

We use the information you provide for the following purposes:

- To send updates regarding the status of your enquiry or order

- To send newsletters and details of offers and promotions in which we believe you will be interested

- To improve the design and content of the website

- To understand the buying behaviour of our registered users

- To perform other general marketing and promotional activities focused on our products and services

When you place an order we need to know your name, email address, delivery address and invoice address. This allows us to process and fulfil your order and to notify you of the status of your request. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order. We will also pass your email and telephone number onto Royal Mail (or another delivery partner) to ensure a smooth delivery of your order. They may send you an SMS and/or email with tracking information.

It may be necessary for us to provide your name and delivery address to one of our suppliers, if an order is to be sent to you directly from their warehouse, to avoid delays. We may also provide your email address and a contact telephone number, for them to pass onto their delivery partner, for the purpose of ensuring a smooth delivery. If it is necessary for us to share your data in this way, we will ensure that we only share your data with third party suppliers who are GDPR compliant.

All our website financial transactions are handled through our payment services provider, Paypal. You should only provide your personal information to  Paypal after reviewing the Paypal privacy policy. We will share information with Paypal only to the extent necessary for the purposes of processing payments you make via our website.

2) Your Consent

By submitting information to Hoof Bootique you consent to the collection and use of this information by Hoof Bootique and it's Service Provider (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

3) Your Email Address

Your email address will be used to communicate with you about your order and products purchased. It may be used by a delivery partner to provide updates and tracking information relating to the delivery of your order.

4) Data Security

We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

5) Improving Our Service

Hoof Bootique does not sell, trade or rent your personal information to others. To better tailor our services to our customers' needs, we use non-identifying and aggregate information to help us make decisions on how to improve Hoof Bootique. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.

6) Cookies

Cookies are alphanumeric identifiers that are transferred to your computer's (or alternative web browsing device’s) hard drive through your Web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommend products and loyalty discounts, as well as the storage of items in your Shopping Basket between visits. The Help menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, because cookies allow you to take advantage of some of Hoof Bootique’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any features that require you to sign in. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

7) Analytic Tools

Google Analytics is a system used by many websites to record information about visits to their website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure your website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at (English only). These cookies may be used to help us target advertising on platform providers such as Google and Facebook.

Please read our full Cookie Policy here for further information.

Hoof Bootique may from time to time share your details with third party analytical resources for the purposes of better understanding customer behaviour and performance, website performance, improved ad relevance and any other analytical process to give Hoof Bootique a better understanding of how to develop its offering to its customers. These third parties will be employed solely for the purpose of the aforementioned analytical purposes, and as such Hoof Bootique will ensure that the third party is contractually obliged to use the data only for the analytical purposes set out in the agreement between Hoof Bootique and the third party, and Hoof Bootique will also ensure that the third party is contractually required to maintain a level of security around the shared data, at least as safe as Hoof Bootique itself employs. Failure on the part of the third party to meet its contractual obligations will result in Hoof Bootique recovering the data, and taking all reasonable actions to ensure the third party no longer has access to the shared data. Any third party cookies used on Hoof Bootique will adhere to the same standards as first party cookies and not collect any personally identifiable information.

8) Social Media Plug-ins

Social Media Plug-ins for Facebook and Twitter obtain data for tracking purposes. This includes the ability to track an audience across device for advertising purposes in line with the Terms of each social media platform.

9) International Privacy

The above privacy statement may not be applicable in all countries of Hoof Bootique visitors, as security policies may vary according to the individual Internet laws in each host country.

10) Disclosures

We will not pass your information to any third parties. You can also email us to stop receiving any information about us and our services by clicking here. If you have any queries about our Privacy Statement you should contact us by e-mail

11) Privacy, Copyright and Disclaimer

Hoof Bootique maintains a strict privacy policy in full accordance with the Data Protection Act 1998.

We expect you to maintain the confidentiality of your username and password for your Hoof Bootique account.

We will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from Hoof Bootique.

Unless otherwise stated, all rights, including copyright, in the content, text and graphics of these Hoof Bootique web pages are owned and controlled for these purposes by Hoof Bootique. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Hoof Bootique pages for any other purpose whatsoever, in any medium, without the prior written permission of Hoof Bootique.

In accessing Hoof Bootique web pages, you agree that you may only download the content for your own individual and non-commercial use.

12) Exceptions and Acknowledgements

Feel free to use small quotes as long as you acknowledge our site and provide a link back to the original source.