Hoof Boot and Product Queries -
We are happy to answer questions about any of our hoof boots or products. If you need any assistance, please fill in the form below or contact us via email, WhatsApp or Facebook Messenger.
If you require help choosing the best hoof boots for your horse, we will be happy to make some suggestions. First, we need to have some information. Ideally, please let us have all of the following:
1) Your horse's hoof measurements. We require width and length measurements for each hoof in millimetres.
2) Photos of each of your horse's hooves. Views from the side, the front and the heel bulbs, taken with the hooves on the ground. We will also require photos of the underneath, with your hard ruler or tape measure against the hoof, showing the measurements being taken. If you place the camera on the ground for the side and front shots the picture should show the true shape/angle without distortion.
You can find our detailed guide on what sort of photos we need and how to send them to us on our How to measure and photograph for Hoof Boots page.
3) Answers to the following questions:-
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How often is your horse trimmed? Also, when was the last trim and when is the next one due?
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How long has your horse been barefoot?
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Have you ever used hoof boots before? If so, which boots (including the size and model please if possible) and tell us about your experience.
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Please could you also let us have a brief history of your horse, including details of any relevant problems and what you will ideally be using the boots for.
We are sorry we cannot offer consultations over the phone, but we are happy to help via email, WhatsApp or Facebook Messenger.
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Email sales@hoofbootique.co.uk for Hoof Boot sizing enquiries, or admin@hoofbootique.co.uk for product/stock enquiries
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Whatsapp us on our business number, which is: 07396 716671.
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Send us a message through Facebook Messenger, our Facebook Group can be found HERE.
Delivery, Order Support and Returns -
If you have a query about an order that you have recently placed, or need to return an order, please fill in the form below or email us on admin@hoofbootique.co.uk.
Please remember to include your full name and order number.
Alternatively, you can log into your Hoof Bootique Account, go to “Your Account” and then “Messages” and send us a message that way.
Response Time and Opening Hours -
We will endeavour to respond to hoof boot and product enquiries within 48 hours but it may take us longer during busy periods. Please be reassured we will reply to every enquiry, and as soon as we possibly can.
Our office hours are 9am - 5pm Monday to Friday. Please note we are closed on weekends and Bank Holidays. Many thanks for your patience!