Delivery Information

Hoof Bootique is open between 9am - 5pm, Monday to Friday.

Our business and returns address is as follows:

Hoof Bootique
Knapps Farm,
Windmill Road,
Holsworthy, Devon,
EX22 6JN

We offer 6 main delivery options, as set out below:

Please be aware of Public Bank Holidays when ordering, as Royal Mail and other couriers do not always deliver on Bank Holidays.

1) FREE DELIVERY - for orders over £110 (UK Customers only).

Delivery of all of our products is offered free to the whole of the UK, on orders over £110.

If you choose our FREE DELIVERY option, you should receive your order within 5-10 days working days.

Please note that orders with Royal Mail Special Delivery, UPS, Priority Dispatch and Standard Delivery selected will be prioritised over orders with Free Delivery.

2) STANDARD DELIVERY - for orders under £110, and as an optional upgrade for orders over £110.

Standard delivery is offered to the whole of the UK, for the price of £4.95. Orders over £110 and qualifying for free delivery can upgrade to standard delivery, for faster delivery.

If you choose our STANDARD DELIVERY option, you should receive your order within 2-4 working days.

We use Royal Mail Tracked 48 for this delivery option - this service usually delivers within 2 working days but this isn't guaranteed and we advise you allow 2 - 4 working days.

3) PRIORITY DISPATCH - available for all orders (12pm cut-off time).

Priority Dispatch is offered to the whole of the UK, for the price of £10. Orders over £110 and qualifying for free delivery can upgrade to Priority Dispatch, for faster delivery.

If you choose our PRIORITY DISPATCH option, you should receive your order on the next working day (for orders placed before 12pm). PLEASE NOTE: We use Royal Mail Tracked 24 for Priority Dispatch orders - this service usually delivers the next working day but this isn't guaranteed and we advise you allow 1-2 working days.

If you select our Priority Dispatch option and we don’t have an item in stock, the item is Special Order, or if there will be any delay getting your order to you, we will notify you as soon as possible by email. You will then either have the option to cancel your order (or part of your order) if you would rather not wait, or be refunded the cost of paying for priority dispatch and instead have the item shipped to you with either our free delivery service or standard delivery service, once it is in stock.

Although we will endeavour to deal with Priority Dispatch orders the same day, we advise that you allow 1-2 working days for your order to arrive. If you order after 12pm then your order may not be dispatched until the following day. If you order after 12pm on a Friday (including over the weekend) then your order may not be processed until the following Monday

4) ROYAL MAIL NEXT-DAY SPECIAL DELIVERY - orders can be placed on any day in the week, up until 12pm, for next-day delivery by 1pm Monday - Friday.

Next-day delivery is offered to the whole of the UK, for the price of £18.95. Orders placed with next-day delivery are treated as a Priority Dispatch order.

If you choose our Royal Mail Next-day Special Delivery option, you should receive your order by 1pm on the following day. If an order for next-day delivery is placed on a Saturday or Sunday, it will not be dispatched until Monday (for arrival Tuesday).

If you order with Royal Mail Next-day delivery on a Friday (by 12pm), you should receive your order on the Saturday.

5) UPS EXPRESS - orders can be placed on any day in the week, up until 9am, for next-day delivery Monday - Friday.

Next-day delivery is offered to the whole of the UK, for the price of £18.95. Orders placed with next-day delivery are treated as a Priority Dispatch order.

If you choose our UPS Express delivery option, you should receive your order the following day (Mon-Friday). If an order for next-day delivery is placed on a Saturday or Sunday, it will not be dispatched until Monday.

If you order with UPS Express on a Friday (before 9am), you should receive your order on the Saturday.

6) UPS STANDARD - orders can be placed on any day in the week, up until 11am, for 2-4 day delivery Monday - Friday.

This service is offered to the whole of the UK, for the price of £13.95.

If you choose our UPS Standard delivery option, you should receive your order within 2-4 working days.

FURTHER DELIVERY INFORMATION

We generally use Royal Mail or UPS for all of our deliveries.

During the ‘Checkout’ process, it is possible to leave an alternative address for delivery such as a work or neighbour’s address. If you wish to add a delivery note to your order, please contact us or add a note in the comment box at check out.

You agree that proof of delivery supplied by our chosen carrier is sufficient evidence to establish that the goods have been received.

Please respond to any cards left by Royal Mail or the courier. We will charge for any costs incurred by us if a parcel is ultimately returned to us after a reasonable number of attempts have been made to deliver the goods to you, or if you refuse the parcel when the carrier attempts to deliver it without reasonable cause.

INTERNATIONAL ORDERS

EU orders will now pay UK VAT at 0% but any customs or import duties levied once the package reaches your country will be the customers responsibility as we have no control over these charges and cannot predict what they might be. Please contact us first if you would like to discuss your order.

We are happy to export orders internationally and postage will be charged at cost.

Unless otherwise stated, the cost of sending orders 2kg or under within Europe is £21.95, using our Royal Mail International Tracked & Signed Service. This service will hand over to local postal services, which can sometimes cause a delay. If you do not wish us to use Royal Mail, then please select our UPS Courier option priced at £29.95 (may increase depending on parcel weight/destination country). If you would prefer a different courier this can be arranged, but please contact us first.

If you are just ordering parts and accessories (no heavy boots!) and are happy for us to post with Royal Mail, then we will reduce the cost of postage. If you continue as normal with your order and specify in your order note that you have just ordered accessories, we will issue a refund of any excess paid. We already offer cheaper 'Large Letter' delivery options for some countries (see below).

For orders weighing more than 2kg (e.g. heavy boots, multiple pairs), we offer our UPS Courier option priced at £29.95 (or a courier of your choice, please contact us first).

Depending on the delivery country, weight and size of the parcel, we may require a postage top-up payment for orders sent internationally. If this is the case then we will let you know via email.

Below are some of our set Europe postage prices:

Norway
- UPS Standard Courier Delivery (5 - 10 day delivery), no weight limit - £33.99
- Royal Mail International Tracked & Signed-For Large Letter (for smaller accessories) - £10.50
- Royal Mail International Tracked & Signed-For Parcel (up to 2kg) - £21.95

If you wish to purchase from us outside of Europe, then we recommend getting in touch for a postage quote first (as a top-up is often required). See below for some of our set Global postage prices:

USA & Canada
- UPS International (no weight limit) - £39.95

Taiwan
- UPS International (no weight limit) - £59.95

Malaysia
- UPS International (no weight limit) - £59.95

Australia
- UPS International (no weight limit) £60.95
- Royal Mail International Large Letter (for smaller accessories) - £14.95
- Royal Mail International Medium Parcel (up to 3kg) - £34.95

Any customs or import duties levied once the package reaches your country will be the customers’ responsibility as we have no control over these charges and cannot predict what they might be.

OUT OF STOCK ITEMS

If you wish to purchase an item which is shown as “out of stock” or on “back-order” on the product description page, please contact us by either e-mail sales@hoofbootique.co.uk or telephone 01752 710071 to discuss the expected dispatch/delivery time before ordering.

DISPATCH/DELIVERY TIMES

We do our best to ensure availability of all advertised products and endeavour to dispatch all parts within the quoted time. If there is a delay, we will inform you of this via e-mail and the product will be dispatched as soon as it is available. If you have ordered multiple items, they may arrive separately.

Hoof Bootique has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact sales@hoofbootique.co.uk with your order number.

GOODS DAMAGED IN TRANSIT

When you sign for your delivery from the carrier, you must check you are receiving the correct number of parcels you are signing for, and ensure that you make a note next to your signature if there appears to be any damage to any of the parcels. Please make sure you open your parcel immediately and carefully check the contents, as you must inform us within 3 working days of delivery of any damaged or incorrectly sent goods, (Please quote your order number in all correspondence). Please ensure you retain all packaging as this may be required for a compensation claim.

GOODS LOST IN TRANSIT

If the goods have been lost in transit, you must inform us within 5 working days from the expected delivery date.

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