CLICK HERE TO READ MORE ABOUT FIT KITS AND HOW THEY WORK!
CLICK HERE TO READ OUR GUIDE "HOW TO USE YOUR HOOF BOOTIQUE FIT KIT"
- Avoids having to send boots back and forth, saving time and money.
- Takes some of the guesswork out of fitting.
Please note: if you would like a mixture of REGULAR and SLIM shells, then you will need to hire a Mixed Fit Kit.
Terms of Fit Kit Hire and Fit Kit Hire Fees
Please post your Fit Kit back, clean and dry with no parts missing, dirty or broken, within 14 days of you receiving it (this can be extended, but please contact us first). Please note that there is an additional fee of £2.50 per week for Fit Kits that arrive back more than 21 days after the date they were received.
If you require help in deciding on the next step and have sent an e-mail to us, then please feel free to keep the Fit Kit until you have received a reply (as we may ask you to try the Fit Kit on again). We will not charge the additional fee of £2.50 per week when you are in contact and an extension has been agreed. Occasionally, we may send a shell that is dirty or damaged and there is no need to notify us if the shell was dirty or damaged when you received it.
If you return the Fit Kit to us and wish to PURCHASE or HIRE a pair of Hoof Boots at the time of return, you will be refunded the deposit paid LESS the applicable fit kit fee.
If you decide to return the Fit Kit and NOT order or hire any boots at the time of return, you will be refunded the deposit paid LESS the applicable fit kit fee AND a further admin fee of £10. You will not be charged a further £10 admin fee if you opt for a Store Credit.
If you decide to NOT order a pair of boots at the time of return of the Fit Kit and opt for a refund, but you later come back to Hoof Bootique to purchase a pair of hoof boots, then please feel free to ask for a discount of £10, representing the additional admin fee of £10 you were charged on the Fit Kit.
If the Fit Kit is returned to us with parts missing, broken or dirty (subject to the comments above) the amount refunded to you will be LESS the cost of putting the Fit Kit right again.
Please note you will be responsible for returning the Fit Kit to us at your cost, and we are not able to refund you until the Fit Kit is received by us so we do recommend a recorded method of postage.
You can use our Royal Mail Returns Service when returning your Fit Kit at a cost of £4.95 (or use a service of your choice). A Royal Mail Returns label will be included with the Fit Kit. Please place the label on your parcel and then you can take it to any Post Office. Please remember to obtain a proof of postage receipt.This service can be more cost effective, especially when returning heavy or large Fit Kits.
Please note, this service is free at the point of posting but a charge of £4.95 will be deducted from your Fit Kit deposit or charged separately if no deposit is due back to you.
Standard Fit Kit Fees
*Any fit kit other than a mixed fit kit is standard.
A £15 fee will be retained for the 1st Fit Kit hired.
If more than one Fit Kit was hired at the same time (so under the same Order Number) then a reduced fee of £10 will be retained for each subsequent Fit Kit.
The remaining balance will either be refunded, rolled over onto a boot purchase/hire or applied as a Store Credit, as required.